lllllllllllllllllllMay 10, 2024

Business Analyst- Software Development (Pre-sales/ Req gathering)

  • IT Services & Consulting
  • Full Time, Permanent
  • 3 weeks ago
  • Hyderabad

Job Information

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    Salary Rupees 3-6 Lacs / Yearly
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    Shift Morning
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    No. of Openings 1 opening
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    Job Level : Officer
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    Job Experience : 0 - 3 years
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    Job Qualifications B.Tech/B.E. in Any Specialization

Job Description


1. Presales Activities:

  • Collaborate with the sales team to understand client requirements and business challenges.
  • Conduct product demonstrations, presentations, and workshops to showcase Salesforce capabilities and solutions.
  • Assist in preparing proposals, scope of work documents, and cost estimates for Salesforce projects.

2. Requirements Gathering:

  • Work closely with clients and internal stakeholders to understand business processes and gather detailed requirements for Salesforce implementations.
  • Conduct needs assessments and recommend solutions to address client challenges.

3. Analysis and Documentation:

  • Analyze current business processes and systems to identify areas for improvement and optimization.
  • Create comprehensive documentation, including process flows, data models, and use cases, to articulate business requirements for Salesforce projects.

4. Salesforce Configuration and Customization:

  • Collaborate with Salesforce administrators and developers to translate business requirements into technical specifications.
  • Configure and customize Salesforce features to meet business needs, ensuring optimal system performance and user experience.

5. User Training and Support:

  • Develop and deliver training materials for end-users on Salesforce functionalities.
  • Provide ongoing support, address user inquiries, and manage enhancement requests.

6. Quality Assurance:

  • Collaborate with testing teams to develop and execute test plans, ensuring the accuracy and reliability of Salesforce solutions.
  • Participate in user acceptance testing (UAT) and validate that solutions meet business requirements.

7. Communication and Collaboration:

  • Maintain effective communication with stakeholders, project managers, and cross-functional teams to ensure alignment with business goals.
  • Participate in client meetings to provide updates, gather feedback, and address concerns.

8. Salesforce Best Practices:

  • Stay current with Salesforce updates, releases, and best practices to recommend and implement new features and functionalities that align with business objectives.


  • Bachelors degree in Information Technology, or a related field
  • Proven skills as a Business Analyst.
  • Knowledge on Salesforce products and Services Advantageous
  • Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
  • Excellent communication and interpersonal skills.
  • Experience in presales activities, including client presentations and proposal preparation.
  • Familiarity with Agile/Scrum methodologies is a plus.
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