Business Analyst- Software Development (Pre-sales/ Req gathering)

Job Description

Responsibilities:

1. Presales Activities:

• Collaborate with the sales team to understand client requirements and business challenges.
• Conduct product demonstrations, presentations, and workshops to showcase Salesforce capabilities and solutions.
• Assist in preparing proposals, scope of work documents, and cost estimates for Salesforce projects.

2. Requirements Gathering:

• Work closely with clients and internal stakeholders to understand business processes and gather detailed requirements for Salesforce implementations.
• Conduct needs assessments and recommend solutions to address client challenges.

3. Analysis and Documentation:

• Analyze current business processes and systems to identify areas for improvement and optimization.
• Create comprehensive documentation, including process flows, data models, and use cases, to articulate business requirements for Salesforce projects.

4. Salesforce Configuration and Customization:

• Collaborate with Salesforce administrators and developers to translate business requirements into technical specifications.
• Configure and customize Salesforce features to meet business needs, ensuring optimal system performance and user experience.

5. User Training and Support:

• Develop and deliver training materials for end-users on Salesforce functionalities.
• Provide ongoing support, address user inquiries, and manage enhancement requests.

6. Quality Assurance:

• Collaborate with testing teams to develop and execute test plans, ensuring the accuracy and reliability of Salesforce solutions.
• Participate in user acceptance testing (UAT) and validate that solutions meet business requirements.

7. Communication and Collaboration:

• Maintain effective communication with stakeholders, project managers, and cross-functional teams to ensure alignment with business goals.
• Participate in client meetings to provide updates, gather feedback, and address concerns.

8. Salesforce Best Practices:

• Stay current with Salesforce updates, releases, and best practices to recommend and implement new features and functionalities that align with business objectives.

Qualifications:

• Bachelors degree in Information Technology, or a related field
• Proven skills as a Business Analyst.
• Knowledge on Salesforce products and Services Advantageous
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
• Excellent communication and interpersonal skills.
• Experience in presales activities, including client presentations and proposal preparation.
• Familiarity with Agile/Scrum methodologies is a plus.