Genpact Hiring For Order Management role- US shift

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate-Order management !

The Transportation Planner manages a key role in the execution of transportation plans and services. They are responsible for the transportation request and delivery to the customer, including mode and carrier selection, load optimization, shipment tendering, routing guide compliance, and shipment plan/carrier service execution, and track & trace functions.

Responsibilities

• Work with the Client (cross-functional supply chain representatives) regularly via participation in optimization of daily order and shipment planning, continuous improvement opportunities, and daily/weekly reviews.
• Ensure orders and shipments are optimized via the TMS and other client provided peripheral tools. Orders and shipments are to be planned and covered for timely and in-full service to the end customer.
• Facilitate communications/coordination between internal customer groups and external carrier contacts to ensure attainment of service level objectives. Focus efforts on timely pick-up/delivery and overall partner happiness (CSAT).
• Monitor data flows between ERP system, TMS, and WMS systems to ensure synchronization for successful transportation execution.
• Identify Gaps in transportation capacity and initiate accurate measures with the Transportation Capacity Planning team.
• Lead aspects of application of carrier performance management programs and techniques; providing reporting, documentation, and recommendations to drive improvement.
• Support continuous improvement initiatives and actively participate in continuous improvement initiatives.

Qualifications we seek in you!

Minimum Qualifications

• Experience in the logistics planning industry
• Demonstrates problem solving skills and working under tight timelines; multi-tasking abilities; and exception-based management capability
• Experience in Transportation (carrier experience preferred), Logistics, Demand/Supply Planning, Deployment/Replenishment Planning, or similar supply chain-related functions
• Strong analytical mind with problem-solving aptitude
• Strong attention to detail
• Great interpersonal skills
• Exceptional verbal and written communication skills

Preferred Qualifications

• Should be familiar with and/or have worked with Transportation Management Software
• Strong understanding of supply chain and transportation planning business drivers, organization structures and transportation key performance Indicators.
• Excellent communication skills (engage with client stakeholders, warehouse, & logistics providers)
• Should be able to multi-task, prioritize and handle quick-turn projects
• Ability to work in a multicultural environment
• Tolerance for ambiguity and change

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

Role: Operations – Other

Salary: Not Disclosed by Recruiter

Industry: IT Services & Consulting.

Department: Customer success & Service operation

Role Category: Operations

Employment Type: Full Time, Permanent