Job Information
Job Description
Inviting applications for the role of Process Associate – Service Desk
In this role need to provide Level 1 support services with knowledge of Technical/Service desk.
Strong customer service orientation
Responsibilities
• Provide technical support on Calls/Chats
• Windows & MAC troubleshooting
• Active Directory
• Basic Networking
• Win NT/2000
• MS Office 2007, 2010. O365
Qualifications we seek in you!
Minimum Qualifications / Skills
• Bachelor’s Degree required
• Equivalent to bachelors degree
Preferred Qualifications/ Skills
• Good written and presentation
• verbal communication skills with experience of customer interfacing role
• In-depth requirement understanding skills
• good analytical and problem-solving ability
• interpersonal efficiency, and positive attitude
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Role: IT Support – Other
Salary: Not Disclosed by Recruiter
Industry: IT Services & Consulting
Department: IT & Information Security
Role Category: IT Support
Employment Type: Full Time, Permanent
