Inviting Freshers For Customer service Voice Roles

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applicants for the role of Process Associate, Voice Role-HYD/GGN/NCR

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you.
Minimum qualifications

• Any Graduate
• Freshers are only eligible.
• Excellent Communication Skills- English.

Preferred qualifications

• Incessant curiosity, questions the status quo, finds ways to make things better, probing, and analytical ability.
• Must be willing to work in a 24/7 environment.
• Comfortable with dealing with routine work quickly and at a high standard.
• Must be able to work on a flexible schedule (including weekends)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

Role:Voice / Blended – Other

Salary: Not Disclosed by Recruiter

Industry: Bpo/Call Centre

Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Employment Type: Full Time, Permanent

Location: Hyderabad, Gurugram, Delhi/NCR