lllllllllllllllllllDecember 5, 2024

Phone Banking Officer For a leading Bank

  • Banking
  • Full Time, Permanent
  • 1 month ago

Job Information

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    Salary 3-6 Lacs /
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    Shift Day shift
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    Job Level : Fresher
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    Job Experience : 0 - 5 years
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    Job Qualifications Any Graduate

Job Description

Phone Banking Officer. Work location – Chennai / Hyderabad / Bangalore.

Work from Office. Direct walkin interview

(Candidates with excellent communication skills only can apply)

Immediate joiners only

Role & responsibility:

Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Key Responsibilities:

– Displaying complete onus to customers queries / problems

– Delivering service with requisite courtesy and accuracy

– Adhering to product and process requirements, with nil errors

– Escalating customer issues to the right internal stakeholders

– Complying to service and sales guidelines

– Achieving Call Quality targets

– Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell / upsell set products like
– Loans and mortgages

– Priority / elite accounts

Qualifications:

Optimal qualification for success on the job is:

Graduate or Post graduate from a recognized institution.
0- 5 years relevant role in voice customer service.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Proficiency in systems related to Banking transactions and services.
Good communication skills in both English and local language.
Excellent lead generation and conversion skill.

Sal upto 5 lpa.

Immediate joining or short notice is required

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