Process Associate – Trust & Safety – Ad Operations

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Associate – Trust & Safety – Ad Operations!

We are seeking an Ad Operations Associate to manage the advertising quality assurance process for Sponsored Ads.
Sponsored Ads is a self-service, pay-per-click advertising platform that enables vendors and sellers to gain visibility and more customer traffic to their products.

Responsibilities:
• Ad creative moderation
• Stores page moderation
• Language relevancy review
• Reviewing a queue of ad campaigns and landing pages submitted from advertisers (brands) to be checked and approved or rejected based on ad policy
• Reviewing a queue of Stores pages submitted from advertisers (brands) to be checked and approved or rejected based on Stores policy
• Checking on the language relevancy and updating for machine learning
• Responding to the inquiries related to the above operations from internal stakeholders.

Qualifications we seek in you!
Minimum Qualifications:
• Under-Graduate (post-secondary or bachelor’s degree)
• Be curious and be a proactive attitude.
• Customer service/advertiser focus.
• Comfortable with dealing with routine work
• Goal and detail oriented
• Good communication skills and cooperative manner
• PC skills at and independent user level
• Proficient in English and Portuguese
• Availability to work in shifts

Preferred Qualifications:

• Familiar with digital advertising or any other online business

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

Role: Customer Retention – Non Voice
Industry Type: Analytics / KPO / Research
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Any Graduate