lllllllllllllllllllApril 30, 2024

Service Desk Engineer

  • IT Services & Consulting
  • Full Time, Permanent
  • 4 weeks ago
  • Chennai

Job Information

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    Salary Rupees Not Disclosed / Monthly
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    Shift Morning
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    No. of Openings 30 openings
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    Job Level : Officer
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    Job Experience : 1 year
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    Job Qualifications Any Graduate

Job Description

Application Tech Support Practitioner Project Role

Act as the ongoing interface between the client and the system or application.

Dedicated to quality, using exceptional communication skills to keep our world class systems running.

Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills : Service Desk Management

Good to Have Skills : Service Desk Voice Support

Key Responsibilities : 

a: L1 Service Desk Call taking profile

b: Respond to the issues reported by customers predominantly through voice and email, chat

c: Identify, investigate, and diagnose the issue

d: Provide resolution to customer based on in-scope processes

e: Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to the relevant assignment group

f: Achieve client and Accenture-defined targets.

Regards,

Ravi

ravi.u@randstad.in

Randstad Digital

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