Trust & Safety New Associate

Job Description

Skill required: User-Generated Content Moderation – Content Moderation

Designation: Trust & Safety New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

Language – Ability: English – Expert

What would you do?
Enables a superior brand experience , accelerates responsible growth and creates a secure environment/Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society
Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized. Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine.
The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

What are we looking for?
Adaptable and flexible
Agility for quick learning
Ability to work well in a team
Written and verbal communication
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active
participation in Accenture’s well-being support program, designed specifically for the Trust & Safety
community, provides valuable skills to promote individual and collective well-being
As an Agent, you are responsible to
Review content- user profiles, videos, texts, images etc
Investigate and apply client policies
Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature
Your role requires following responsibilities
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guideline
Stay up to date with any changes on policies/process
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Engage in the well being activities
Meet desired efficiency established by business
Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shiftsThe following skills are required to perform this role-
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Basic internet research skills
Excellent comprehension, communication (verbal, written), and (insert language) skills, required to interpret content.
Add- any additional language requirement
Additional skills-
Be a team player and value cohesiveness
Be flexible to cater to changing business needs in a fast-paced environment
Be aware of social trends, political situations, current affairs etc.
QUALIFICATIONS
0 to 1 year/ Fresher
Graduate in BA, B. Com, or relevant field
Add requirements here (No Science/IT/Engineering graduates)
This is a Work from Office Role
Has Rotational Shifts
Must reside within given boundary limits

Qualifications: Any Graduation

Role: Safety Consulting
Industry Type: IT Services & Consulting
Department: Environment Health & Safety
Employment Type: Full Time, Permanent
Role Category: Occupational Health & Safety
Education
UG: B.A, Any Graduate, B.Com in Commerce
PG: Any Postgraduate